Screen to Support
- “A picture
is worth a thousand words.”
Sometimes it can be difficult to describe a problem. This
new feature allows you to easily send a picture of your screen to our
support department. You can highlight and number the area(s) of the
screen that are relevant to your issue, and include notes for
Step 1: Take a picture of any screen by
pressing the Windows Print Screen button.
Step 2: Start the Screen Editor.
From the Manager's WorkStation's Main Menu, click on the camera icon on
the bottom of the screen. From the PowerStation, select "Send
Support" from the Help Menu.
Step 3: Crop, size and highlight your
screen picture. Click on the note icon to include additional notes with
your screen picture. Click the send button to send your screen &
optional notes to TRS technical support.